Troubleshooting & FAQ

Calendar and sync

• My calendar stopped syncing: the Today badge shows it. Open Connections and click "Reconnect" on Connected calendar — access has probably expired.
• I have no calendar to connect: everything works, with less precisely dated recommendations. Fill in Availability carefully to compensate.
• The analysis seems to ignore my latest events: run "Restart sync" from Today, then re-read the calendar.

Credits and payment

• "Insufficient credits": the action is blocked before any charge. Top up from the window that opens, or wait for the monthly renewal shown in the widget.
• My payment failed: plan credits stop being granted after the paid period, but your top-ups stay usable. Settle it from Credits & billing.
• A generation failed after being charged: the charge is automatically compensated, nothing to do.
• I hit the daily limit: costly features have daily sub-caps (1 full calendar reading, 10 opportunity briefs, 10 action plans) and a very high global anti-abuse cap applies on top; everything resets each day.

Recommendations and content

• Proposals feel generic: complete Voice & brand (the example caption!), check your specialties, then regenerate.
• An opportunity proposes a service I no longer offer: remove it from the catalog or mark it "to reduce" in Positioning, then regenerate.
• Content comes out in the wrong language: check the "Client language" in Settings (separate from the interface language).
• The schedule is empty: it only shows publications from action plans — generate a plan first.

Data and account

• I want to start over: Settings → "Reset my studio" (onboarding starts again).
• I want my data: Settings → "Export my data" (JSON file).
• I shared my schedule subscription link by mistake: Publication schedule → "Refresh the link"; the old one stops working.
• A page seems stuck or empty: reload; if the problem persists, write to contact@fuze.photo stating the page concerned.